Last Updated: November 16 , 2025

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Moms Kitchen AI (“we”, “our”, “us”) provides grocery delivery and chef-at-home services with a focus on speed, reliability, and customer convenience. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Service Coverage
 

We currently deliver groceries and provide chef services within the designated areas shown in the app or website.
Service availability may vary based on your location, time of day, and operational capacity.
 

2. Grocery Delivery
 

a. Delivery Time

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• We aim to deliver groceries within 2 hours of booking.

• Delivery time may vary based on:

  • Traffic

  • Weather

  • Stock availability

  • Peak hours

  • Operational constraints

Note: 2 hours is a goal, not a guarantee.
 

b. Delivery Charges
 

Like Blinkit, we apply dynamic service charges, which may include:

• Delivery fee (based on distance, time, and slot availability)

• Platform fee

• Surge fee during high-demand periods

• Packaging charges (if applicable)

Charges are shown at checkout before payment.

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c. Order Dispatch & Tracking

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• You will receive updates via SMS, app notifications, or email.

• Real-time tracking is available in the app once the order is dispatched.

• Delivery partner details may be shown to ensure transparency.
   

d. Unsuccessful Delivery Attempts

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A delivery may fail if:

• The address is incorrect

• No one is available to receive the order

• The location is unsafe/inaccessible

In such cases:

• Delivery may be reattempted (extra delivery charges may apply), or

• The order may be canceled without a refund of service fees
   

e. Quality & Freshness

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We ensure that all delivered groceries are:

• Fresh

• Within expiry date

• Properly sealed or packed

If you receive damaged or wrong items, you must report it within 4 hours of delivery for a replacement or refund review.

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3. Chef-at-Home Delivery & Arrival

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a. Chef Arrival Window

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• Once booked, a chef is assigned and will arrive at your location as quickly as possible — typically within 2 hours.

• Arrival time depends on chef availability, distance, traffic, and demand.
   

b. Preparation Requirements

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You must ensure:

• Safe access to your home

• A functional kitchen and basic cooking equipment

• A hygienic environment

• Required ingredients (if not purchased through Moms Kitchen AI)
   

c. Chef Safety

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We may cancel or refuse service if:

• The environment is unsafe

• The customer behaves aggressively or inappropriately

• There are security risks
  You will be refunded as per our Cancellation Policy.
   

4. Delivery Delays

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While we strive for fast delivery, delays may occur due to:

• Weather conditions

• Traffic congestion

• Peak-time overload

• Operational or technical issues

• Item unavailability

• Safety checks

We are not liable for losses or inconveniences caused by delays, but will always try to resolve the issue promptly.
 

5. Incorrect, Damaged, or Missing Items
 

For grocery deliveries:

• Report issues within 4 hours of receiving the order.

• Our support team may request photos or videos to verify the problem.

• Refunds or replacements will be processed based on investigation.

For chef services:

• Report issues immediately within the app or to support.
   

6. Contactless Delivery Option

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Users may choose contactless delivery at checkout.
The delivery partner will leave the order at your doorstep and notify you through the app.

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7. AI-Assisted Delivery

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Our system may use AI to:

• Suggest optimal delivery routes

• Predict delivery time

• Allocate nearest available chef or delivery partner

These predictions are estimates and not guaranteed timelines.
 

8. Delivery Restrictions

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We do not deliver:

• Outside serviceable locations

• Hazardous or banned items

• Orders deemed suspicious or fraudulent

• At unsafe or restricted areas
   

9. Customer Support

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For any shipping or delivery concerns, contact us at:
Email: help.mkai@gmail.com
Support Hours: every weekdays from 11pm to 6pm